How can an uncorrelated account be resolved?

Study for the SailPoint Identity Now (IDN) Professional Exam. Utilize multiple choice questions and detailed explanations to enhance your understanding. Be prepared for your certification with comprehensive resources!

Resolving an uncorrelated account often involves a detailed understanding of the account's metadata and attributes. By downloading and examining the uncorrelated account's file, administrators can analyze user attributes, account states, and other relevant data that help in determining why the account is uncorrelated. This process may reveal discrepancies in data, such as missing or mismatched identifiers that prevent the account from linking with an existing identity in the system.

In contrast, manually creating an identity does not address the underlying issue of the uncorrelated account – it could result in duplicate identities if the original account is eventually linked. Escalating the matter to technical support may be necessary in some cases, but it does not provide a direct resolution to the issue at hand. Automatically syncing all accounts could complicate the situation further by introducing additional errors or complexities rather than resolving the specific uncorrelation. Therefore, downloading and examining the file provides the necessary insights to resolve the issue effectively.

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