What is the first step in the VA communication flow?

The first step in the Virtual Assistant (VA) communication flow is that the VA polls the cluster queue for work. This step is crucial because it initiates the workflow by allowing the VA to check for any pending tasks or messages that need to be processed. By polling the queue, the VA can retrieve the most current and relevant tasks that need to be handled, ensuring that it operates on up-to-date information.

Once the VA identifies work in the queue, it can then process those messages, which may involve executing specific instructions or communicating back to the tenant. This polling action sets the stage for the subsequent steps in the communication flow, facilitating an efficient and responsive interaction between the tenant and the VA. Thus, polling the cluster queue is a foundational step that enables the entire process to function effectively.