What is the primary role of VAs in SailPoint Identity Now?

The primary role of Virtual Agents (VAs) in SailPoint Identity Now revolves around processing messages related to identity management. VAs are designed to assist in automating processes that involve interactions with identity data. They facilitate communication between various components of the identity management system and the end users or systems that require information or actions pertaining to identity management tasks.

This role is crucial because it allows for more efficient handling of requests such as access reviews, user provisioning, and other identity-related inquiries, thereby streamlining operations within the system. The use of VAs in this context helps reduce the manual workload and enhances the overall performance of the identity management processes.

As for the other options, creating user accounts is typically handled by identity management workflows or administrators. While managing user permissions is a critical function within identity management, it is more accurately attributed to policies and roles rather than specifically to the VAs. Developing cloud applications is outside the scope of VAs as their primary function is focused on identity and access management processes, not application development.